Audio File Not Supported

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Audio File Not Supported

Postby Xaos1964 » Wed Nov 28, 2018 2:50 pm

I have a subscription for Player Pro on my samsung 9+ as well as on my blackberry Keyone. When trying to play one artist on the S9, player pro comes back with "Player does not support this type of audio file". But when I open the album on my blackberry it plays perfectly. Same player, same mp4 format.
Have searched the forums and tried fixes suggested in older posts but nothing has resolved the problem so far.
Hoping someone can help.

Thanks in advance.
Posts: 2
Joined: Sun May 27, 2018 6:24 am

Re: Audio File Not Supported

Postby ForSerious » Fri Mar 15, 2019 3:58 pm

The only time I have had this happen, was when I disabled the DSP pack and tried to play something with a higher sample rate than my blackberry priv will handle.
My goto suggestion is to convert the file to something else or just reconvert it. I realize this is a less than ideal solution. It's fine if you have a lossless copy of the song, but most people don't have that these days.
Posts: 27
Joined: Fri Feb 01, 2019 2:32 am

Re: Audio File Not Supported

Postby lvazquez81 » Thu Mar 21, 2019 2:02 am

Had this same issue but with a file that i was playing and after locking it stated.

Described the issue in the bug section.
Posts: 6
Joined: Wed Mar 20, 2019 4:07 pm

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